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Shipping & Returns

Shipping

Estimated Shipping Times:

Can you ship to my address?

We are currently shipping to contiguous Lower 48 US, Alaska, Hawaii and Puerto Rico addresses. Orders must be shipped to a physical address. We cannot ship to PO/APO/FPO addresses. The map above represents estimated transit days provided by UPS.

What shipping carrier do you use?

To help keep costs down, which in turn, keeps our prices low for our customers, we currently ship via UPS only. This is due to limitations with shipping Lithium batteries.

How much can I expect to pay for shipping?

The good news is, orders of $99 or more qualify for free shipping (Free shipping options apply to contiguous Lower 48 United States locations only, Alaska, Hawaii and Puerto Rico are excluded from free shipping). Your estimated shipping cost will be calculated at checkout. Please note that the shipping rates for all items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of our shipping companies, all weights will be rounded up to the next pound, example: 2.4lbs will be shipped as 3lbs. These policies are controlled by shipping carriers and not TheBurnsTech. Orders that exceed 70 US pounds do not qualify for free shipping and are shipped via freight.

Returns

How do I return something?

Simply send an email to support@theburnstech.com or contact us by phone (570) 309-0080 with your order number and request a Return Merchandise Authorization number. When we receive your RMA, it will be inspected and processed for a refund or exchange. We recommend taking photos of the items before you package and return them. Photos will be taken of the items when they arrive. If the item carries a manufacturer's warranty, you may contact either them or us. We work very closely with our manufacturers in order to provide the very best products and customer experience.

Most items are returnable within 30 days of purchase for a refund, store credit or exchange for same item. Items must be unopened in original packaging for a full refund. Installed items are exchange only (10% restocking fee). Defective items will be exchanged for the same item (no restocking fee). If that item is no longer available, a similar product with similar specifications will be substituted. For these types of returns, you are responsible for return shipping costs. If you received the incorrect item, we will pay for return shipping and get you the correct item out to you as quickly as possible.  You should expect to receive your refund within 5 days after your item has been processed through our Returns Department. Shipping charges are not refundable.